Refund policy
We want you to be happy with your purchase. If you're not completely satisfied, here's how returns and refunds work.
30-DAY RETURN GUARANTEE
You have 30 days from the delivery date to request a return. To qualify, the item must be in the condition you received it. Items may be opened or tested, but they must not be damaged or missing any included accessories.
HOW TO START A RETURN
Email support@dravmore.com with your order number and the reason for your return. We'll provide you with return authorization and shipping instructions.
REFUNDS
Once we receive and inspect your return, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or we sent the wrong product. In these cases, we'll cover the return shipping costs.
EXCHANGES
If you'd prefer a different product or variation instead of a refund, mention this in your return request. We'll arrange the exchange once we receive the original item.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or becomes defective under normal use, please contact us as soon as possible at support@dravmore.com with photos or a description of the issue. We'll work with you to arrange a replacement or full refund.
NON-RETURNABLE SITUATIONS
Returns may not be accepted for:
- Requests made more than 30 days after delivery
- Items damaged due to misuse, accidents, or improper care
- Items that are missing included accessories
QUESTIONS?
If you have any questions before making a purchase or requesting a return, feel free to contact us anytime at support@dravmore.com.